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The Southern Railway's Thiruvananthapuram Division has achieved a major success in digital ticketing, with around one in every five unreserved railway tickets now being booked through the RailOne mobile app. This achievement reflects the growing digital awareness among railway passengers and the increasing popularity of online ticket booking.
Southern Railway to Promote RailOne
The division has become one of the leading divisions under Southern Railway in promoting the use of RailOne, Indian Railways' unified digital platform. Officials said that bookings made through the RailOne account for an average of 20% of all unreserved tickets issued under the Unreserved Ticketing System (UTS). During weekends, this figure often rises above 25%, showing that more passengers are choosing digital services for their travel needs.
How will this App Benefit Passengers?
Railway authorities credit this success to continuous awareness campaigns conducted at railway stations and on trains across the division. Through RailOne, passengers can access multiple railway services from a single application. Apart from booking reserved and unreserved tickets, users can check train running status, train timetables, PNR status, coach position information, order food, submit complaints through Rail Madad, and use several other passenger-friendly services.
Another major advantage of the app is the 3% discount offered on unreserved ticket fares booked through RailOne. The app also allows passengers to buy tickets before reaching the station, helping them avoid long queues and save time. At stations, passengers can quickly book tickets by scanning QR codes displayed on the premises, making the process even more convenient.
To encourage digital adoption, the division has organised passenger awareness programmes, live demonstrations, public announcements, distribution of information materials, and direct interaction with passengers through railway staff and NSS volunteers.
The division has also recorded a significant increase in the use of Automatic Ticket Vending Machines (ATVMs). Over the last three months, the share of tickets issued through ATVMs has increased by 10 percentage points and now accounts for nearly 50% of all unreserved ticket bookings.
According to Nithin Norbert, the growing use of RailOne shows that passengers prefer convenient, contactless, and integrated digital services. The division plans to continue promoting technology-driven solutions to make railway travel easier, faster, and more efficient for passengers.